WE’RE THE ONLY CHARITY IN THE WORLD PROVIDING THIS UNIQUE SERVICE
Everyone’s situation is different. This is why our support is completely free and non-means-tested, and each application is processed based on the user’s unique requirements.
We’re here to help and support YOU.
Apply for support today by filling in the form below.
We all take our mobile phones for granted. But by being disadvantaged by poor health or finance, it’s vital to stay connected to healthcare professionals, family, friends & loved ones. Within minutes a luxury becomes a lifeline!
FREQUENTLY ASKED QUESTIONS
How long do you offer support for?
SimPal supports for a term of six months.
Can I keep my number?
Yes. As long as you're out of contract or on ‘Pay As You Go’, you'll be able to move your number over to us free of charge.
Can you support my existing contract?
Unfortunately, SimPal isn't in a position to support with existing contracts.
Do I have to share any financial information?
No, we'll never ask for any financial information.
What types of phones do you support people with?
We support people based on their needs. Commonly, we support low-level devices such as Nokias and Doros. In some scenarios, we may support people with smartphones such as Alcatels and Huaweis.
What do you do with my information?
SimPal complies with the Data Protection Act 2018 to store information for internal use only, this means we'd never share your personal information without your consent.
Are there any hidden charges?
No, all services provided are pre-paid by SimPal.
Are your services means-tested?
No, anybody struggling to afford to run a mobile phone can apply to SimPal.
I'm in remission, am I still eligible for support?
Yes, each application is unique and our application managers do their best to be as personable as possible.
Do you fix broken phones?
Unfortunately, SimPal cannot assist with broken phones.
Need some further advice?
Email, chris@yoursimpal.com and we’ll do our best to help you.